CBI Member BA (British Airways) is doubling the number of Chinese cabin crew on its flights to and from China, so it can better serve its Chinese customers.
On any of the 17 flights a week that the airline operates between the UK and China, four cabin crew will be Chinese nationals, accounting for over a third (36%) of the total cabin crew on board.
These cabin crew are fluent in Chinese Putonghua, which significantly helps customers who do not speak English, or have English as their first language. The doubling of the number of Chinese cabin crew on each flight is being made possible by a significant recruitment drive in China, with British Airways looking to recruit 26 cabin crew based in Beijing, and 44 based in Shanghai.
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